research-article
Authors: Sukeshini A Grandhi, Linda Plotnick, and Starr Roxanne Hiltz
Proceedings of the ACM on Human-Computer Interaction, Volume 4, Issue GROUP
Article No.: 03, Pages 1 - 24
Published: 04 January 2020 Publication History
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Abstract
In HCI research, non-use of systems, especially involuntary loss of use, is a relatively neglected topic. How do people perceive the impacts on their lives should the Internet go out for an extended period of time? Would it be a minor inconvenience or Armageddon? We took a Futures Studies approach to conduct a conceptualized future, scenario-based study with 754 responses to a survey of mostly students at three universities and used framing theory to help explicate the findings from qualitative data analysis. Our data show that most respondents do believe a long-term complete Internet outage is possible; however, perceptions in terms of what the impacts would be range widely. Most participants employ an egocentric frame to understand the impacts in terms of changes in their personal relationships and activities, with both gains and losses envisioned. A minority frame their visions in terms of the societal level, with severe infrastructure problems resulting. This paper is the first to explore perceptions of the potential impacts of an Internet outage and provide implications for preparedness and design.
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Index Terms
An Internet-less World?: Expected Impacts of a Complete Internet Outage with Implications for Preparedness and Design
Human-centered computing
Human computer interaction (HCI)
Empirical studies in HCI
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Published In
Proceedings of the ACM on Human-Computer Interaction Volume 4, Issue GROUP
GROUP
January 2020
405 pages
EISSN:2573-0142
DOI:10.1145/3378060
- Editors:
- Cliff Lampe
University of Michigan
, - Jeff Nichols
Google
, - Karrie Karahalios
University of Illinois Urbana-Champaign
, - Geraldine Fitzpatrick
Vienna University of Technology
, - Uichin Lee
KAIST
, - Andres Monroy-Hernandez
Microsoft Research
, - Wolfgang Stuerzlinger
Simon Fraser University, Canada
Issue’s Table of Contents
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Publication History
Published: 04 January 2020
Published inPACMHCIVolume 4, Issue GROUP
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Author Tags
- design
- emergency preparedness
- framing
- futures studies
- impact
- infrastructure
- internet
- non-use
- outage
- scenario
- social media
- threat
- use
Qualifiers
- Research-article
Funding Sources
- CSU-AAUP Research Grant (2016-2017)
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- Selwyn N(2021)Ed-Tech Within Limits: Anticipating educational technology in times of environmental crisisE-Learning and Digital Media10.1177/20427530211022951(204275302110229)Online publication date: 10-Jun-2021
- Haesler SMogk RPutz FLogan KThiessen NKleinschnitger KBaumgärtner LStroscher JReuter CKnodt MHollick M(2021)Connected Self-Organized Citizens in Crises: An Interdisciplinary Resilience Concept for NeighborhoodsCompanion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3462204.3481749(62-66)Online publication date: 23-Oct-2021
https://dl.acm.org/doi/10.1145/3462204.3481749
- Haapoja JLampinen AVesala K(2021)Personalised Services in Social SituationsProceedings of the ACM on Human-Computer Interaction10.1145/34329184:CSCW3(1-21)Online publication date: 5-Jan-2021
https://dl.acm.org/doi/10.1145/3432918
- Thaduri AGalar DKumar U(2020)Space weather climate impacts on railway infrastructureInternational Journal of System Assurance Engineering and Management10.1007/s13198-020-01003-911:S2(267-281)Online publication date: 17-Jun-2020
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