Chewy.com (USA) | Chewy USA (2024)

To check the status of your order,go toOrders.Here’s what you willsee:

Preparing for Shipment:This meanswe’re currentlyprocessing and packing the goodies for your pet.You’ll receive an email to let you know we received your order.Whenyour order ships, we’ll sendanotheremail with tracking information.

Shipped:Your order has left our warehouse.Within24 to 48 hours,you will alsoseea link to track your package.

Delivered:Your order has arrived!Orders are delivered 7 days a week before 10 p.m.

A message about current events:Our teams are focused on serving as many pet parents as possible, and dueto high demandfor essentials, including medication,we’retemporarilynot able to change existing orders.

If your order hasn't shipped yet, you can cancel it from your account. Go toOrders, click on the order you want to cancel, and click the "Cancel This Order" link.

If youneed help canceling your order, pleasesend usa messagewith your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase.If you would like to request a return or replacement, pleasesend us a messagewith your order number.

We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on acase-by-case basis.

Chewy.comdoes not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation,Chewy.comdoes not take title to the refunded item.

Go to ManageAutoship,choose your Autoship with the address you want to update, and click your current address to see all available addresses or add a new one.

For a single Autoship: Go toManage Autoshipand click your currentpayment method to see all available payment methods or add a new one. To add a Gift Card, click on “Add a Gift Card” and choose a Gift Card saved to your account or add a new one.

For multiple Autoships: Go to yourPayment Methods, edit your existingpayment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox.

Your payment method will be charged automatically on the dateyour Autoship order is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order.The pending charge will disappear 24 to 48 hoursafter your order has shipped.There's no need to call or update anything online.

Go toManageAutoshipandclick on theAutoshipyou would like tochange.To delay your order,click on thewhite button that says “Skip Shipment.”

If you want to place your order early, click the orange buttonthat says“Order Now” and confirm your selection.

To changehow often yourAutoshiparrives, click the“Change” link in the Frequency section. Selectyour preferred frequency from the dropdown menu.Updating your frequency will not affect the date of your next order.The frequency of yourAutoshiporders will change after your next order date.

To change thedate of your next order,click the“Change” link in the NextOrder section and selectyour preferredorder date.

You can change yourorder date up to 48 hours before your next scheduled order.

We’ll send you a reminder email 3 days before your next scheduledorder. You can change your order before it starts processing. We’ll send you another email when your order ships.

To add items: go to the product page of the item you'd like to add and click the "Add toAutoship" or "Ship once with nextAutoship" button. If you have multipleAutoshiporders, you'll be asked to select which one you're adding to!

To remove items: go to ManageAutoship and select yourAutoshiporder. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from yourAutoshiporder.

Go to ManageAutoship, select yourAutoship, and click the "Cancel ThisAutoship" button at the bottom of the page.This will cancel all future shipments of yourAutoshiporder.

When your nextAutoshipdelivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers.

To place an order, make sure you are logged in to your Chewy accountorcreate a new account.

Next, search for the items you would like to order.Use the search bar at the top of the page to search for products. Or,click “Shop by Pet” to browsedifferent categories.Click on a product to see more details.To add theproduct to your cart, click on the orange button thatsays“Add to Cart.”

After you addsomething to your cart, you cankeep shopping orcheck out. To check out,click on the orange button thatsays“Proceed toCheckout.”While you’re shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address.At this time, we only ship within thecontiguous U.S. Next,add your select your payment method. Before you place your order,review the items in your cart. Any discounts or promotions will bereflected in your Order Total.When you’re ready, click the orange button thatsays“Place Order.”We’ll send you an email confirming your order.

Your payment method will be charged automatically on the date the order is shipped.As soon as you place your order, you may see a pending chargefor the total amount of the order.The pending charge will disappear 24 to 48 hours after your order ships.There's no need to call or update anything online.

When you place an order, Chewy contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge, in your bank or credit card account. We only charge your payment method when your items ship.

Your bank will reserve the funds in your account until your items ship or the authorization expires. Depending on your bank’s policy, you may see an authorization charge even for a canceled order. If your items don’t ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

• One authorization charge for the grand total of your order
• Separate, final charges for each shipped box

Rest assured, you’ll only be charged for shipped items.

To pay with a credit or debit card, go toPayment Methodsand click the blue hyperlink that says “Add a New Credit or Debit Card.”Fill in the required information exactly as it appears on the cardand click the button that says “Save Payment Method.”Ifyou’reusing aninternational credit card, pleaseenter your shipping address in the contiguous U.S. intothe billing address field andcontact us with your true billing address.

To pay with PayPal, click“Add Your PayPal Account”and you'll be asked to signin toyour PayPal account. After you sign in, you'll be taken back toChewy.com.

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPador Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

To pay with a Chewy Gift Card,go toGift Cards, select “Add a Gift Card,”and enter your Gift Card number and PIN.

You can also add or change any of the payment methods we accept at Checkout.

If you’re having trouble with your credit card,make sure the billing address matches the address on file with your credit card and/or bank.Enterthe name and credit cardnumberexactly theway you see it on the card.Beforeyou place your order, add the CVV, a 3-digit code found on the back of your card.