Costco Wholesale hiring Manager - ServiceNow Platform in Seattle, WA | LinkedIn (2024)

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks Eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan, and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

The Manager of ServiceNow Platform will focus on identifying and driving methodologies and processes that support world class ServiceNow implementation. As a Platform Owner, the manager will ensure that the platform support team meets the Service Levels, and continually improve to meet best practices for all modules, including ITSM Pro, SPM, HAM, and CMDB/CSDM.

The Manager of ServiceNow Platform manages the team that provides the essential platform for the business of IT at Costco. This role leads an Agile delivery team, with multiple product development and enablement initiatives, closely working with IT leadership and business stakeholders.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE : Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION : Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• MANAGING PERFORMANCE : Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
• COMMUNICATION : Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT : Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION : Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Take the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY : Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Manages the development and operations teams on the ServiceNow platform.
• Manages the resource needs of the team, including recruiting and skills development.
• Defines and oversees the ongoing improvement of the delivery standards, processes, and metrics.
• Supports a healthy, cooperative team by fostering a work environment based on collaboration, openness, and trust.
• Develops and maintains positive working relationships with IS and business stakeholders.
• Coaches and mentors team members responsible for interacting with all levels of management in the business and IS.
• Supports the team in the daily operations and maintenance of Costco’s ServiceNow platform.
• Encourages and models a culture of continual learning and professional development by providing regular training and professional development opportunities.
• Promotes, within the team, the principles of continuous improvement, quality, and providing maximum value to the CARTS+ stakeholders.
• Sets clear performance expectations and provides thoughtful and timely coaching and feedback to ensure department, business, and company procedures and standards are met. Conducts yearly performance reviews.
• Assists in the continued evolution and maturity of the agile methodology used by the team.
• Partners and guides vendors to ensure proper execution of Costco strategies.
• Collaborates with all areas of IS management to cross-functional projects, resourcing, and resolution to issues.
• Partners with stakeholders to plan and execute releases of ServiceNow and other applications supported by CARTS+ team.
• Reviews applicant submissions for job postings, conducts interviews, and makes recommendations regarding hiring status.
• This is a full-time management/leadership position (45+ hours per week) .

Required

• 5+ years’ IT experience in a Management or senior individual performer/leader role.
• Proven experience in ServiceNow ITSM, SPM, HAM, and CMDB/CSDM.
• Proven team leadership skills.
• Demonstrated experience in software delivery methodologies, including Waterfall and Agile.
• Demonstrated experience in budget and vendor/contract management.
• Responsive, able to effectively work under pressure, and lead solutions with a strong sense of urgency.
• Proven ability to speak in front of groups, and lead and facilitate meetings.
• Strong organizational skills.
• Excellent interpersonal skills, with the ability to collaborate and effectively engage with individuals at all levels.
• Proven ability to effectively manage priorities and timelines and achieve commitments.
• Proven experience executing strategies with cross-functional teams across a wide variety of disciplines.
• Scheduling flexibility to meet the needs of the business, including evenings, weekends, and holidays when required.

Recommended

• Working knowledge of ITIL/COBIT concepts.
• Working knowledge of managing teams.

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursem*nt account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.