The Home Depot Brinkman Store in Houston, TX 77008 (2024)

Overcharged by $792.38

I checked out with 2 five gallons of Behr paint. The cashier charged me for 8 gallons. Thankfully I looked at my receipt when I left checkout. She said I had to go to Customer Service which was a bit confused but handled the matter. Overcharged by $792.38 Also did not put Yard Guard spray in the basket.

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Customer service

I went to home depot to buy material for a small repair. I some flooring that I needed. The price on the shelf label was about $36.00 a box. I pick up 3 boxes. Upon checkout the boxes rang up at $47.66 each. That's more than $10.00 difference in price each. I told the cashier he ask me to go get a picture of the price I saw. I did. It clearly show was less than $36.00 per box. The manager CARL refused to give me for the displayed price they had up. That's definitely false advertising. I am now wondering how many times in the past I might have got taken for a ride and paid wrong price thinking the price displayed is what I should pay.

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Royal Gem in The Heights

For the sole reason of purchasing Harris Bedbug powder- I left my local Home Depot with a kit instead. The employees there do their VeRy BeST in Customer Service. I highly recommend this beautiful local store. I was impressed with their loyalty to Home Depot - they're a TEAM. Come and shop here. BLESSINGS

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Can't manage inventory.

Bought an impact online and there was 12 in stock. They had zero. Now I have to wait 3-5 business days to get my money back. Don't buy online from Home Depot.

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Only one slight inconvenience, but got everything quickly!

Bought electrical tape and an outlet cover. Found everything right away. Had a problem with the chip reader at checkout, but a friendly, courteous clerk help me.Also, I miss your plumbing expert, Diego. I hear he moved to another store. You should make him the CEO. He’s extremely knowledgeable, practical, smart, and down-to-earth!

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Great customer service!

Claudia provided me with excellent customer service. She was polite and helpful during my trip.

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A return manager Kerry said I could not do and did not assist professionally

I am very much disappointed about this situation, with this being said due to how many years I have came to this location with my family. I went to Home Depot today looking for a chain to get ready to leave on vacation. The chain that was purchased was the last piece on the shelve and there was no need for cutting which I bought as is. As I purchased this item and exiting the building my daughter called me I no longer needed this item and came directly back into the store to return the item. However , I went to the return area and I was indicated I could NOT return the item because I had cut it. after letting the cashier know I did not cut the item not in store or taken that home she decided to call a manager. The manager named Kerry treated me so poorly indicating that due to policy I could not return the item anymore a price of 35.73. Even though , I insisted I did not cut it or take it home after instances of coming out and in from the store she firmly and rudely said “ I am going to look for the policy you cannot return this item you made the cut and cannot be returned “ , I spent around an hour waiting for her to bring me policy that said this information and failed to show me. After waiting an hour my husband became worried and came inside wondering what the issue was, I felt very discriminated by Kerry and her approach towards me including 4 others that gathered to tell me I could not return the item including a guy who worked in the chain department area. This was very unprofessional behavior and I do feel this needs to be addressed knowing how harshly she treated me and my husband also mentioning I could not return to the store again after her returning the money. I am sadden to know how a manager can treat a customer and associates as a gather trying to proof a customer wrong. She definitely needs to be retrained or have a better understanding of policy or her position.

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Cashiers are incompetent

Three different occasions the cashiers are too busy on their phone or talking to other cashiers. They have overcharge on bulk package and argued with the customer about the length of a board to determine the price per foot. $643 for 64 feet of trim at $2.87. Is that girl math Not to mention employees that wouldn’t help get a piece of 5/8 Sheetrock off top shelf. Forgot that one

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AWESOME

On every visit I find what I am looking for and get the help that I need. The store is clean inside and out. The employees are friendly and professional.

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Great

Thank you all for you great service

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